Kerala Car Rental Service FAQ, Terms and Conditions

Your contract with us:
When you reserve and rent vehicles you accept the conditions set out in this rental agreement.

Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask any member of staff at the place you rented the vehicle from.

Our Vehicle Rental Service is exclusively for NRI’s with a valid passport and visa. For Residents of India / Companies, the rental is available under proper guarantor, security and full advance payment for the whole rental period.

1. We are not responsible for any loss/damages caused by the non deliver of vehicle booked, under circumstances not under our control.
2. Rental period
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.

If you are returning the vehicle after 10am or picking up before 5pm, one day additional charge will be applied.

3. Your responsibilities
a) You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must always make sure that you use the correct fuel.
b) You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.
c) You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
d) You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
e) You must let us know as soon as you become aware of a fault in the vehicle.
f) You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff.
g) You will have to pay for reasonable costs of repair if:
* we have to pay extra costs to return the vehicle to its condition when the pre- rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre- rental condition); or
* the vehicle has been damaged internally or externally whilst in your care.
h) Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
i) You are responsible for any loss or damage to additional equipment hired at the time of rental, including but not limited to satellite navigation equipment, baby seats etc.

4. Our responsibilities
We have maintained the vehicle to at least the manufacturer recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. Also, if you are not renting the vehicle for business purposes, we are responsible for loss caused by:

* the vehicle not being fit to drive; or
* us not having the legal right to rent out the vehicle.
* We are responsible if someone is injured or dies as a result of our negligence, act or failure to act. We are also responsible for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time the vehicle is rented. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of opportunity).

5. Property
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.

6. Conditions for using the vehicle
The vehicle must only be driven by you and any other driver named over the page, or by anyone else we authorize in writing. Anyone driving the vehicle must have a full valid driving license.

You or any other authorized driver must not:

* use the vehicle for hire or reward;
* use the vehicle for any illegal purpose;
* use the vehicle for racing, pacemaking, testing the vehicle reliability and speed or teaching someone to drive;
* use the vehicle while under the influence of alcohol or drugs;
* drive the vehicle outside Kerala , unless we have given you written permission;
* load the vehicle beyond the manufacturer maximum weight recommendations and make sure that the load is secured safely;
* if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator licence if you do not have one.
* you must not use the vehicle or allow it to be used off road or on roads unsuitable for the vehicle;
* you must not drive in restricted areas including, but not limited to, airport service roads and associated areas;
* you must not use the vehicle for driver training activities;

7. Towing
You or any other authorised driver must not use the vehicle for towing unless we have given you written permission.

8. Charges
We work out our charges using our current price list, as published over the page.
After seven days you must pay the full amount for the whole rental period in addition to the advance paid.
You will pay the following charges.
a) The rental and any other charges we work out according to this agreement.
b) Any charge for loss or damage resulting from you not keeping to condition 3.
c) A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rated printed on this rental agreement or at the place you rented the vehicle from (or both).

d) All fines, court costs and intended prosecutions for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. All fines and intended prosecutions incurred will attract reasonable administration charges which arise when we deal with these matters.

e) The reasonable cost of repairing any extra damage which was not noted on our vehicle check form at the start of the agreement, whether you were at fault or not

4). And the reasonable cost of replacing the vehicle if it is stolen, depending on any insurance you have (as set out in 9), if and when we demand this payment.

We will only charge you for loss of income if we can get back the losses under the Insurance Programme. We will charge you at the published daily rate and we will always do everything we can to make sure the vehicle is repaired or we get payment as soon as possible.

f) A loss of income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, it is a write off (can’t be repaired) or it has been stolen and we are waiting to receive full payment of the vehicle’s value.

g) Any charges arising from Customs and Excise or Vehicle Inspectorate seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
h) Any published rates for delivering and collecting the vehicle.
i) Interest which we will add every day to any amount you do not pay us on time, at the rate of 12% a year above the base lending rate of Nationalised Bank from time to time.
j) Value added tax and all other taxes on any of the charges listed above, as appropriate.

You are responsible for all charges, even if you have asked someone else to be responsible for them.

You can get details of our Insurance Programme from the office you rented the car from.

9. Our insurance and damage protection programme
If we arrange separate insurance, we will give you separate information on the insurance cover and any restrictions which may apply. Otherwise, the conditions of our insurance programme will apply. By signing the agreement over the page you are accepting the conditions of our insurance programme.

10. What to do if you have an accident
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:

* make the vehicle secure;
* tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
* call the office from which you rented the vehicle, straight away. You must then fill in our accident report form and send it to our address shown over the page.

11. Ending the agreement
a If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet any of the conditions of this agreement.

b If you are a company, we will end this agreement straight away if:

* you go into liquidation;
* you call a meeting of creditors;
* we find out that your goods have been taken away from you until you pay off your debts; or
* you do not meet any of the conditions of this agreement.

c If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.

12. Governing law
This agreement is governed by the laws of INDIA. Any dispute may be settled in the courts of Pala, Kottayam, Kerala, India.


CJ Group

Chayanakunnel, Kadappattoor Post, Pala, Kerala -686574

Phone: +91 4822 211019

Mobile: +91 94470 21109

Email: info@palacars.com